Policies
CALLING YOUR DOCTOR/
TEST RESULTS
To review your test results, please schedule a follow-up consultation with your GP, either in-office or via telehealth. Non-urgent results may also be shared securely through SMS on our HotDoc platform.
For detailed discussions about your results, an appointment with your designated GP is required. Any urgent or abnormal results will be communicated to you immediately.
COMMUNICATION WITH ABBOTSFORD MEDICAL PRACTICE
We are committed to clear, timely, and secure communication with our patients. Our team is available by telephone during practice hours to answer enquiries, schedule appointments, and provide advice. For non-urgent matters, we respond in a timely manner to emails and secure messages, ensuring your information is handled safely and confidentially. For urgent health concerns, please contact us by phone or attend the practice directly on 97137988
SECURE MANAGEMENT OF PATIENT HEALTH INFORMATION
At Abbotsford Medical Practice, your privacy is our priority. We manage all patient health information securely in line with RACGP standards and the Australian Privacy Principles. Your records are handled with strict confidentiality, whether stored electronically or in paper form, and access is limited to authorised staff only.
CANCELLATION POLICY
We are committed to providing exceptional medical care. To ensure efficient service for all patients, we kindly ask for a minimum of two hours' notice if you need to cancel or reschedule your appointment. This will help accommodate other patients in need of care.
Please note that a $35.00 cancellation fee may be incurred for missed appointments.
All our allied health practitioners follow a 24-hour cancellation policy, which may result in a charge of 50%-100% of the total consultation cost.
MAKING APPOINTMENTS
Consultations are typically scheduled by appointment; however, we strive to accommodate unexpected or urgent concerns. Please notify our reception staff if your matter is urgent.
If you plan to discuss multiple medical issues, inform the receptionist in advance so a longer consultation can be scheduled. This ensures your needs are met and helps reduce waiting times for other patients.
Appointments are usually scheduled at 15-minute intervals. For your initial visit, a 30-minute appointment is recommended to allow sufficient time to obtain your complete medical history.
For multiple family members needing to see the doctor at the same time, please schedule separate appointments for each individual.
When booking an appointment, please inform the receptionist of the reason for your visit so that the appropriate time can be allocated. If you are unable to attend a scheduled appointment, we appreciate your prompt notification.
WALK-IN'S
HOME VISITS
At Abbotsford Medical Practice, we understand that some patients may be unable to attend the clinic due to illness, mobility issues, or special circumstances. Some doctors can provide home visits for regular patients of the practice which are best arranged in advance. Urgent cases are prioritised based on clinical need.
To request a home visit, please contact our reception team on (02) 9713 7988 during business hours. If a home visit is not suitable, we will assist you with other options, such as a telehealth appointment or referral to an after-hours service.
COMPLAINTS
Abbotsford Medical Practice welcomes constructive feedback from our patients to help us continuously enhance our services. Your suggestions are highly appreciated, and we encourage you to share them with us. Patient Survey forms are obtainable at the reception upon request.
If you have a concern that you would prefer to discuss in person, please feel free to reach out to the Practice Manager via email at info@afmp.com.au or by calling 9713 7988.
For more serious matters, you may contact the Health Care Complaints Commission at (02) 9219 7444.
ZERO TOLERANCE POLICY
At Abbotsford Medical Practice, we are committed to providing a safe, respectful and supportive environment for all patients, visitors, and staff.
We have a zero tolerance approach to any form of:
• Aggressive, abusive, or threatening behaviour
• Verbal abuse, shouting, or swearing
• Harassment, discrimination, or intimidation
Our team is here to help you — please treat all staff and fellow patients with courtesy and respect.
Unacceptable behaviour may result in refusal of service and/or removal from the premises.
Thank you for your cooperation and understanding.
